Refund Policy

Refund Policy

This refund policy governs all return and refund requests for purchases made through dogishumanus.shop.

Return Eligibility Window

You may submit a return request within 60 days after receiving your items. All returned merchandise must remain unused, unopened, with original tags and packaging intact. Products showing signs of use, damage caused by customer handling or missing original accessories may not qualify for refund.

Return Shipping

Return shipping service is free for eligible returns. After your return request gets approved, we will provide instructions for sending items back to our designated return location.

Refund Processing Timeline

Once we receive and inspect your returned items, we start refund verification. Approved refunds will be processed back to your original payment method within 5 to 10 business days. The actual arrival of funds may vary slightly based on your payment provider’s processing rules.

How to Submit Return Request

To apply for return and refund, please send an email to info@dogishumanus.shop including your order number and return reason. Our support team will review your application and walk you through the return steps.